All product returns must meet Eads Technology's return policies in order for us to issue a return order. Provided we have return rights with the product's manufacturers/suppliers, We only accept the return of products that fall within one of these categories within THIRTY (30) DAYS from the date of Eads Technology's invoice:
All eligible returns will receive a refund for the product for the price paid for the product.
For your Returns Order to be issued and honored, your Accounts with Eads Technology must be current.
Products Returned Without a Valid Returns Order: Products not authorized for return shall be defined as an "unauthorized return". Unauthorized returns may be returned to you at your expense or Eads Technology may, in its sole discretion, issue a credit for the current price or the cost of goods less a 30 percent handling fee. We will not be liable for any loss or damage to unauthorized returns.
Dead on Arrival (DOA)/Defective Returns:
In accordance with manufacturer policies. All original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense.
Sealed Product Returns:
To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.
Non-Compliant Factory Sealed Returns: All factory sealed returns that are not received in resalable condition may be subject to a 30% restocking fee are returned to you at your expense. Credit will be issued at current pricing.